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General

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What is Bigdelta for?

Bigdelta is web analytics for your website: it shows you who your visitors are, where they come from, and what they do — with funnels, session replays, heatmaps, workflows, and revenue built on top.

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Can I use Bigdelta with my team?

Yes. You can invite team members from Settings → Team Members. The number of seats available depends on your subscription plan.

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Is my data secure?

All data is encrypted in transit and at rest, and integrations use secure connections. Session recordings mask all input values by default, and you can mask or block any other page content.

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Can I switch between multiple websites?

Yes. If you track more than one website, click your profile menu at the bottom of the sidebar to switch between them.

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Plans

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Do you offer a free plan?

Yes — you can start on the Free plan without a credit card. See Settings → Plans & Pricing for current plans and what they include.

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Can I change plans at any time?

Yes. You can upgrade or downgrade from Settings → Plans & Pricing. Changes take effect on your next billing cycle.

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Data and tracking

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How do I start collecting data?

Add the Bigdelta tracking script to your site — one snippet in the <head>, or a prompt you paste into your AI coding tool. Page views, traffic sources, and session recordings are collected automatically. See Connect your website.

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Do visitors need to be logged in to be tracked?

No. Every visitor is tracked anonymously by default and gets their own user record. If your site has signup or login, you can identify users to link their activity to a known email or user ID.

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How do I track my own events?

Call client.track() with an event name for the actions you care about — signups, purchases, form submissions. See Track custom events.

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Can visitors opt out of tracking?

Yes. The SDK has disableTracking() and enableTracking() calls, and you can combine disableTrackingByDefault with enableTracking() to only track after consent.

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Can I import data manually?

Yes. You can create records manually within Bigdelta, and you can use the API to send data from other systems. API keys are managed under Settings → Access Keys.

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Integrations

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Which payment providers are supported?

Bigdelta supports Stripe, PayPal, Shopify Partners, PayMe, and Solidgate. You can also import payment data through the API.

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Do I need to connect a payment provider?

No — all the web analytics works without one. Connecting a payment provider adds revenue data to your visitors’ profiles, so you can see payments and subscription changes alongside their activity.

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How often does data sync?

Website data arrives in real time. Payment provider data syncs continuously after the initial import; frequency varies by provider — some update with no delay, while others may take up to a few hours for certain data types.

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What happens to my data if I disconnect an integration?

Disconnecting an integration stops new data from syncing. Existing data that was already imported remains in your workspace. You can reconnect at any time to resume syncing.

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Features

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What keyboard shortcuts are available?

Press Cmd+K (Mac) or Ctrl+K (Windows) to open global search. Use the arrow keys to navigate search results and press Enter to open a record.

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Can I connect Bigdelta to other tools?

Yes. Webhooks support GET, POST, PUT, DELETE, and PATCH methods with personalization variables in the URL and body, so you can connect Bigdelta to tools like Zapier, n8n, or any custom API. Slack and Attio integrations are also available under Settings → Integrations.